Privacy Policy

Last Updated: August 2026

This Privacy Policy describes how Soothe Source LLC d/b/a Combat Labs (“Combat Labs,” “we,” “us,” or “our”) collects, uses, protects, and discloses your personal information when you visit, use, or make a purchase through our website (the “Services”), or otherwise communicate with us.

Our store is powered by Shopify, which helps us operate and provide the Services.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understand this Privacy Policy.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, use, or disclosure of personal information, this Privacy Policy will control.

Who We Are

For purposes of applicable data protection laws, Soothe Source LLC d/b/a Combat Labs is responsible for the personal information described in this Privacy Policy where we act as the data controller or business.

You can contact us at:

Soothe Source LLC d/b/a Combat Labs

Email: support@combatlabs.co

Personal Information We Collect

When we use the terms “personal information” or “personal data,” we mean information that identifies, relates to, describes, or can reasonably be linked to you.

Personal information generally does not include information that has been anonymized, aggregated, or de-identified so that it cannot reasonably be linked to you.

Depending on how you interact with Combat Labs, we may collect or process the following categories of information:

Contact Information
Your name, billing address, shipping address, phone number, and email address.

Payment and Financial Information
Payment method, transaction details, billing information, and payment confirmation. Payment card information is generally processed by Shopify and our payment providers rather than stored directly by Combat Labs.

Account Information
Your username, password, account preferences, settings, and other information associated with your customer account.

Order and Transaction Information
Products you view, add to your cart, purchase, return, request a refund for, or cancel, as well as your order history and information related to subscriptions or recurring orders, if offered.

Communications
Information you provide when contacting us, including customer service inquiries, refund requests, reviews, survey responses, or other communications.

Device and Usage Information
Information about your device, browser, network connection, IP address, device identifiers, and how you interact with our website and Services.

This information may be collected through cookies, pixels, analytics technologies, and similar tools.

Marketing and Advertising Information
Information about how you interact with our advertisements, emails, website, products, and marketing campaigns.

How We Collect Your Information

We may collect personal information:

Directly from you when you place an order, create an account, subscribe to marketing communications, complete a form, participate in a promotion, submit a review, or contact us.

Automatically when you visit or interact with our website through cookies, pixels, analytics tools, and similar technologies.

From service providers that help us operate our business, such as Shopify, payment processors, fulfillment providers, shipping carriers, analytics providers, and customer service providers.

From advertising and marketing partners that help us understand the effectiveness of our advertising and provide more relevant marketing.

How We Use Your Information

We may use your personal information for the following purposes:

Providing Our Services

We use personal information to:

• Process and fulfill orders

• Process payments

• Arrange shipping and delivery

• Manage returns and refunds

• Maintain customer accounts

• Provide customer support

• Operate subscriptions or recurring orders, if offered

• Personalize and improve your shopping experience

Communicating With You

We may use your information to send order confirmations, shipping updates, account notifications, customer service responses, and other communications related to your relationship with Combat Labs.

Marketing and Advertising

Where permitted by law, we may use personal information to send promotional emails, text messages, offers, product announcements, or other marketing communications that you have requested or consented to receive.

We may also use information about your activity to provide, personalize, deliver, and measure advertising on our website and third-party platforms.

You can manage certain marketing preferences or opt out as described in the Your Rights and Choices section below.

Security and Fraud Prevention

We may use personal information to authenticate users, secure transactions, detect suspicious activity, prevent fraud, protect our Services, and prevent misuse of our policies, promotions, or systems.

Legal and Compliance

We may use personal information to comply with applicable laws and regulations, respond to valid legal requests, enforce our Terms of Service and other policies, establish or defend legal claims, and protect our rights or the rights of others.

Cookies and Tracking Technologies

Combat Labs, Shopify, and our service providers may use cookies, pixels, tags, analytics technologies, and similar technologies to operate and secure our Services, remember preferences, understand how customers use our website, improve performance, and deliver and measure advertising.

Some of these technologies may allow us or our partners to recognize your browser or device across different websites or services.

You can control certain cookies through your browser settings and, where applicable, through privacy controls available on our website.

Disabling certain cookies may affect the functionality of portions of the Services.

Where required by applicable law, if you visit our Services with a recognized Global Privacy Control (GPC) signal enabled, we may treat that signal as a request to opt out of certain uses or disclosures of personal information for that browser or device.

How We Disclose Your Information

We may disclose personal information to third parties when reasonably necessary to operate Combat Labs and provide our Services.

These parties may include:

Shopify for website hosting, e-commerce functionality, checkout, payments, analytics, and other store-related services.

Payment processors to securely process purchases and payments.

Fulfillment providers and shipping carriers to prepare, fulfill, ship, track, and deliver orders.

Email, SMS, and communication providers to send transactional and marketing communications.

Analytics and technology providers to understand website usage, maintain our Services, and improve customer experiences.

Advertising and marketing partners to deliver, personalize, analyze, and measure advertising where permitted by applicable law.

Professional advisers and service providers that assist with accounting, legal, security, fraud prevention, cloud services, or other business operations.

We may also disclose information:

• At your direction or with your consent

• To comply with applicable laws or valid legal requests

• To investigate or prevent fraud or unlawful activity

• To protect our rights, customers, property, or Services

• In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction

We do not disclose personal information to third parties except as described in this Privacy Policy or otherwise permitted by law.

Relationship With Shopify

Our Services are hosted and supported by Shopify.

Shopify collects and processes certain personal information about your access to and use of our Services in order to provide and improve its services.

Information you submit through our store may be transmitted to and processed by Shopify and its service providers.

For certain features, Shopify may independently determine how and why certain personal information is processed.

Shopify maintains its own privacy policies and tools explaining how it processes consumer information and what privacy rights may be available to you.

How We Protect Your Information

We take the protection of customer information seriously and use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Our Shopify-hosted store uses security measures designed to protect information transmitted through the website, and payment information is processed through payment providers using industry-standard payment security practices.

Combat Labs does not generally store complete payment card numbers directly on its own systems.

Access to personal information is limited to individuals and service providers who reasonably require access to perform services on our behalf.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

Please avoid sending sensitive information through unsecured communication channels.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

The length of time we retain information may depend on factors including whether we need the information to:

• Provide the Services

• Maintain your account

• Fulfill orders

• Maintain business and transaction records

• Comply with tax, accounting, or other legal requirements

• Resolve disputes

• Prevent fraud

• Enforce our agreements and policies

When personal information is no longer reasonably necessary, we may delete or de-identify it in accordance with applicable law.

Your Rights and Choices

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.

These rights are not absolute and may be subject to limitations or exceptions under applicable law.

Depending on your jurisdiction, your rights may include:

Access / Right to Know
Request information about the personal information we collect, use, or disclose about you.

Deletion
Request deletion of certain personal information we maintain about you.

Correction
Request correction of inaccurate personal information.

Data Portability
Request a copy of certain personal information in a portable format where required by law.

Opt Out of Certain Advertising Uses
Depending on applicable law, you may have the right to opt out of certain uses or disclosures of personal information for targeted or cross-context behavioral advertising.

Manage Marketing Communications
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing emails.

If we offer SMS marketing, you may follow the opt-out instructions included in those messages.

Even after opting out of marketing communications, we may continue sending transactional or service-related communications regarding your orders, account, refunds, or other transactions with Combat Labs.

Where required by law, we honor recognized browser-based privacy preference signals, such as Global Privacy Control.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

We may need to verify your identity before completing certain privacy requests.

Where permitted by law, you may also designate an authorized agent to submit certain requests on your behalf.

To exercise a privacy right, contact us at support@combatlabs.co.

Children's Privacy

The Services are not directed toward children, and Combat Labs does not knowingly collect personal information from children in violation of applicable law.

We do not knowingly sell or share the personal information of individuals under the age at which such activity is prohibited by applicable law.

If you are a parent or guardian and believe a child has provided us with personal information improperly, please contact us at support@combatlabs.co so we can review and, where appropriate, delete the information.

Third-Party Links

Our Services may contain links to third-party websites, platforms, studies, articles, social media pages, or other online services that we do not own or control.

We are not responsible for the privacy, security, content, or practices of those third parties.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

International Users

Combat Labs is based in the United States.

If you access our Services from outside the United States, your personal information may be transferred to, stored, or processed in the United States or other countries where our service providers operate.

These countries may have privacy and data protection laws that differ from those in your jurisdiction.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, technologies, Services, legal requirements, or other operational reasons.

When we update this Privacy Policy, we will post the revised version on this page and update the “Last Updated” date.

Where required by applicable law, we may provide additional notice regarding material changes.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, contact us at:

Soothe Source LLC d/b/a Combat Labs

Email: support@combatlabs.co