Shipping Policy

At Combat Labs, we work to get your order processed, packed, and on its way as quickly as possible. Below is everything you need to know about how your order is processed, shipped, and delivered.

Where We Ship

We currently ship within the United States.

Orders are fulfilled and shipped from U.S.-based fulfillment facilities. The fulfillment location may vary depending on product availability, inventory, and order destination.

Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Combat Labs may offer free shipping or other shipping promotions. Any applicable promotion will be clearly displayed on our website or during checkout.

There are no undisclosed shipping or handling charges added after your order is placed.

Order Processing

Orders are generally processed within 2–4 business days after they are placed.

Business days are Monday through Friday and do not include weekends or major U.S. holidays.

Orders placed on weekends or holidays will begin processing on the next available business day.

During product launches, sales, holidays, periods of high order volume, or other exceptional circumstances, processing may take longer than normal.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when available.

Estimated Shipping & Delivery Time

After your order has been processed, delivery generally takes approximately 5–14 business days.

Please note that this delivery timeframe is an estimate and begins after your order has been processed, not on the date the order was placed.

Actual delivery times may vary depending on your location, carrier operations, weather, holidays, high shipping volumes, and other circumstances outside of our control.

We cannot guarantee a specific delivery date unless expressly stated otherwise.

Tracking Your Order

Once your order ships, you will receive tracking information at the email address associated with your order.

Please allow up to 24–48 hours after receiving your shipping confirmation for tracking information to update within the carrier's system.

If your tracking information has not updated immediately, this does not necessarily mean your package has not shipped.

Incorrect or Incomplete Shipping Addresses

Please carefully review your shipping information before submitting your order.

Combat Labs is not responsible for delays, failed deliveries, or packages delivered to an incorrect address when the shipping information provided by the customer was inaccurate or incomplete.

If you notice an error in your shipping address after placing an order, contact us immediately at support@combatlabs.co.

We will make reasonable efforts to correct the address before fulfillment begins, but we cannot guarantee that an address can be changed once an order has entered processing or has shipped.

Additional shipping costs resulting from an incorrect address or returned package may be the responsibility of the customer where permitted by law.

Lost, Delayed, or Missing Packages

Shipping carrier delays can occasionally occur.

If your package is significantly delayed, lost in transit, or marked as delivered but you cannot locate it, we recommend first reviewing your tracking information and checking around the delivery location, with household members, neighbors, or your local carrier when appropriate.

You may also contact us at support@combatlabs.co, and we'll do our best to help investigate the issue.

Combat Labs is not responsible for carrier delays or delivery issues outside of our reasonable control, but we will work with you and the applicable fulfillment or shipping provider when possible to help resolve legitimate delivery problems.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong product, please contact us at support@combatlabs.co as soon as possible.

Please include your:

• Full name

• Order number

• Description of the issue

• Photos of the product and packaging, when applicable

We will review the issue and work to make it right in accordance with our Return & Refund Policy.

Order Cancellations

If you need to cancel or modify an order, contact us at support@combatlabs.co as soon as possible.

Because orders may enter fulfillment shortly after they are placed, we cannot guarantee that an order can be canceled or modified after submission.

Once an order has shipped, it cannot be canceled and will instead be subject to our Return & Refund Policy.

Returns & Refunds

For information regarding returns, refunds, our 30-Day Money-Back Guarantee, damaged products, and other refund-related matters, please review our Return & Refund Policy.

Contact Us

For questions regarding shipping, delivery, tracking, or your order, please contact us at:

Soothe Source LLC d/b/a Combat Labs

Business Mailing Address:
312 W. 2nd St #2646
Casper, WY 82601
United States

Email: support@combatlabs.co